bet66's Privacy Policy

bet66 takes the privacy of its users seriously. This document explains what information is collected and how it is processed during account registration, placing bets, handling payments, and using customer support on the bet66 platform.

This policy applies to bet66's website, mobile application, and all related services. Information is not intentionally collected from anyone under 18. All casino and betting activities are for users aged 21 and above only, and bet66 follows the necessary verification process to ensure this.

2.1 Information Provided Directly

Information you provide directly when creating an account or using the services includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay)
• Relevant bank account details (for bank transfers)
• Content of messages sent to customer support

2.2 Automatically Collected Information

When you use bet66, certain technical information is automatically recorded:

• IP address and device identifier
• Browser type and operating system
• Time of site access and usage patterns
• Data collected through cookies and similar tracking technologies
• Transaction history and betting activity records

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, bet66 may sometimes collect supplementary information from trusted third parties. This collection is always carried out in compliance with applicable regulations.

Collected information is used only for the following specific purposes:

• To complete account registration and identity verification
• To process deposits and withdrawals and keep transactions secure
• To keep betting and casino services running and to resolve technical issues
• To provide customer support via 24/7 live chat and email
• To comply with anti-money laundering and fraud prevention regulations
• To maintain the security and stability of the site
• To inform users about relevant bonuses and offers, subject to their consent

bet66 never sells your personal information to third parties for commercial purposes.

4.1 Storage Location and Duration

Your information is stored on secure servers. Data may be retained for the entire period your account is active and, after account closure, for as long as necessary to meet legal obligations.

4.2 Security Measures

bet66 uses industry-standard security technology to keep your information secure:

• Data transfers protected through SSL (Secure Socket Layer) encryption
• Firewall and access control systems active at all times
• Regular security audits conducted
• Payment information protected in a separate encrypted layer
• Staff access to data restricted strictly to what is necessary

bet66 does not generally share your personal information with third parties. However, information may be disclosed within necessary limits in the following circumstances:

• Payment processors: Shared with bKash, Nagad, Rocket, Upay, and banking partners solely to complete transactions
• Identity verification agencies: For fraud prevention and age verification
• Legal authorities: To comply with valid legal directives or court orders
• Technology service providers: Trusted technology partners engaged to operate the site, who are bound by confidentiality agreements

Before sharing information with any third party, their privacy policy is reviewed and data protection terms are agreed upon by contract.

bet66 uses cookies to keep the site running properly. Cookies are small text files stored in your browser that help improve your experience on the site.

6.1 Types of Cookies

• Essential cookies: Required for login sessions, security, and core site functionality — cannot be disabled without affecting the site
• Functional cookies: Help remember your preferences and language settings
• Analytical cookies: Collect anonymous statistics to understand how the site is used

6.2 Cookie Controls

Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

Every user registered with bet66 has the following rights regarding their own information:

• Right to know: The right to request information about what data is stored about you
• Right to correction: The right to request correction of inaccurate or outdated information
• Right to deletion: The right to request deletion of your information in certain circumstances, although legal obligations may mean that not all information can always be deleted
• Right to object to processing: The right to object to the use of your information for specific purposes
• Right to data portability: The right to request your information in a structured format

To exercise these rights, contact customer support. bet66 generally responds to such requests within 30 business days.

bet66 follows a strict policy on protecting the privacy of minors. All betting and casino activities are for users aged 21 and above only. Age verification is mandatory at registration. If we become aware that information about a minor has been collected, it is deleted immediately and the associated account is closed.

bet66's detailed guidelines on Responsible Gaming are available separately and cover all information on age verification, self-exclusion, and responsible betting.

To provide its services, your information may sometimes be processed on servers outside Bangladesh. In such cases, bet66 ensures that the transfer is carried out under appropriate safeguards and that the confidentiality of your data is maintained.

bet66 may update this privacy policy from time to time. If significant changes are made, registered users will be notified by email or through a notice on the site. Continued use of the site after changes are made will be considered acceptance of the updated policy. The date of any policy change will always be shown at the top of the page.

For more details on the overall terms of our services, visit the Terms and Conditions page. If you have further questions, you can find answers to common queries in our FAQ section.

For any privacy-related questions, requests to correct information, or objections, please contact the bet66 customer support team:

• 24/7 Live Chat — directly from any page on the site
• Email: [email protected]

The customer support team provides assistance in both Bengali and English and generally replies to emails within 24 hours.